Normal Availability: Monday-Friday; 7:30am - 6:30pm ET (closed for University holidays)
Please note: Voicemail, Email, and Submit a Ticket support are monitored daily after close until 9pm. Action will be taken on any priority issues affecting most of the campus. e.g. network outage. All other requests will be followed up on the next business day. For after-hours and weekend assistance, please consider walk-up support.
For additional information: Technology Commons
Normal Availability: 24/7
The IT Help portal and Madison the chatbot are available to help provide answers to the most frequently asked questions. You can search any keywords (e.g. Office 365 for Windows) in either IT Help or by chatting with Madison.
Please Note: Madison is located in myWCU by clicking on the chat bubble in the bottom right corner.