1. Click to Submit a ticket
2. Fill out the “Printer ID” field with the printer that you tried to print your job. The printer id is on a sticker attached to the device. Alternatively, you can search by clicking the “Printer ID” link shown below in figure 3.
3. Next, select the “Cat Card Issue” box and explain what happened in the “Additional Information” Box.
4. Lastly, press “Submit iTicket” shown below.
5. After you have submitted your request, IT staff will review and contact you shortly regarding the request for refund.