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What to do if my phone is not working?

Have a phone that isn’t working?  Try unplugging it for about ten seconds and plugging it back in.  This will force the phone to reboot and solves most problems.  The reboot process takes two or three minutes.  You’ll know that you’re phone is ready to use when your extension number and name appear in the top right corner of the display and the time and date are correct.

Phone still not working?  Please submit a phone service request providing as much detail as possible about the problem and the IT Division will investigate.

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